Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as either the “Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to NYS Wholesaler.
- “Goods” refers to the clothing, apparel, accessories, and other items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to NYS Wholesaler, accessible from [Your Website URL].
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Coverage
We currently provide shipping services within Malaysia only.
We do not offer international shipping at this time. Orders placed with delivery addresses outside Malaysia cannot be accepted.
We reserve the right to change our shipping coverage in the future. Any changes will be updated on this Shipping Policy.
2. Free Shipping
We are pleased to offer free shipping on all orders within Malaysia.
You will not be charged an additional shipping fee at checkout for eligible deliveries within Malaysia.
3. Order Processing
Orders will be processed after successful payment confirmation.
We will prepare and arrange your Order for delivery using our available delivery partners.
Please ensure that all delivery information provided during checkout is accurate and complete, including:
- Full name
- Contact number
- Delivery address
- Postcode
- City and state
We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate delivery information provided by You.
4. Delivery Time
Our standard delivery time is within 7 days from the date your Order has been processed and handed over to the delivery service.
Delivery times may vary depending on your location, courier operations, public holidays, weather conditions, or other circumstances beyond our reasonable control.
The 7-day delivery period is an estimated delivery timeframe and does not guarantee delivery at a specific date or time.
5. No Overnight Delivery
We currently do not offer overnight, same-day, or next-day delivery services.
All Orders will be shipped using our standard delivery service.
Customers should allow sufficient time for processing and delivery when placing an Order.
6. Delivery Delays
Although we aim to deliver Orders within the stated timeframe, unexpected delays may occur.
Possible causes of delays include:
- Courier service disruptions
- Severe weather conditions
- Public holidays
- Peak shopping periods
- Incorrect delivery information
- Operational issues
- Events beyond our reasonable control
If your Order is delayed, please contact us using the contact information provided below.
7. Delivery Address
Orders will be delivered to the address provided by You at checkout.
Once an Order has been shipped, changes to the delivery address may not be possible.
Please carefully check your delivery information before completing your purchase.
If an Order cannot be delivered due to an incorrect or incomplete address provided by You, additional delivery arrangements or charges may apply where applicable.
8. Failed or Missed Delivery
If You are unavailable when the courier attempts delivery, the courier may make another delivery attempt or provide instructions for collection or rescheduling.
We recommend ensuring that someone is available to receive the Order when possible.
We are not responsible for delays caused by missed deliveries or the recipient being unavailable.
9. Damaged Packages
If your package appears damaged, opened, or tampered with when delivered, please take clear photographs or videos of the package before opening it.
If the Goods inside are damaged, please contact us as soon as possible and provide the relevant order details and supporting evidence.
Any return or refund request will be handled according to our Return & Refund Policy.
10. Lost or Missing Orders
If your Order has been marked as delivered but you have not received it, please contact us so that we can assist with checking the delivery status.
We may request information or supporting documents from You to investigate the matter with the delivery service.
11. International Shipping
We currently do not provide international shipping.
Orders can only be delivered to valid addresses within Malaysia.
Customers outside Malaysia who wish to purchase our Goods should contact us for information regarding any future changes to our shipping services.
12. Shipping Fees
Shipping within Malaysia is completely free.
No additional shipping fee will be charged for standard delivery within Malaysia.
We reserve the right to introduce different delivery services or charges in the future, subject to any applicable terms displayed at checkout.